Warranty Policy

All products supplied by AMIKON include a 12-month limited AMIKON warranty from the date of shipment. This warranty is provided solely by AMIKON. Original manufacturer warranties and manufacturer technical support are not provided.

Frequently Asked Questions

What does the warranty cover?
The warranty covers functional defects that occur during normal and intended use. The product must match the condition, complete part number and specifications confirmed in the written quotation or order confirmation.

How will an approved warranty claim be resolved?
After inspection and approval of a valid warranty claim, AMIKON will decide whether to repair the product, provide a replacement or refund the purchase price of the affected product, based on the circumstances and product availability. AMIKON will consult the customer when necessary.
A replacement will, where available, be the same model in the same or better condition. If the same model is unavailable, a functionally equivalent model will be supplied only with the customer’s written agreement.
A warranty refund is limited to the purchase price paid for the affected product. Original freight, duties, taxes, installation costs, labor costs, downtime and other indirect losses are not refunded.

What is not covered?
The warranty does not cover damage or failure caused by:
• Incorrect installation or wiring
• Misuse, negligence or improper storage
• Power surges, unsuitable voltage or environmental conditions outside the product specification
• Accidents or shipping damage not reported within the required period
• Unauthorized repair, modification or testing
• Removed, altered or unreadable serial numbers or warranty labels
• Normal wear or the normal depletion of consumable components and batteries
• Firmware, software, licensing or system compatibility not confirmed in writing before purchase

How do I submit a warranty claim?
Email info@amikon.cn and provide:
• Order or invoice number
• Complete manufacturer and part number
• Product serial number
• Description of the fault
• Photos or video showing the problem
• Installation, wiring, power-supply, environmental and operating information, where relevant

What does an RMA Number mean?
Do not return a product before receiving a Return Material Authorization (RMA) Number and written return instructions. An RMA only authorizes the return; it does not confirm that the warranty claim has been approved. Warranty eligibility is determined after AMIKON receives and inspects the product. The dispatch deadline will be stated in the RMA instructions.

Who pays the warranty shipping costs?
The customer is responsible for all freight and related costs for returning the product to AMIKON. If the claim is approved and AMIKON repairs or replaces the product, AMIKON will pay the freight for sending the repaired or replacement product back to the customer. The customer remains responsible for destination-country duties, import taxes, customs-clearance fees and other local charges.

What if AMIKON supplied the wrong product?
Contact AMIKON with the order number, shipping label and clear product photos. After verification, AMIKON will arrange a replacement, missing-item shipment or refund and will pay the approved related shipping costs.

What if the shipment is damaged or incomplete?
Visible transit damage, missing cartons, missing products or missing items must be reported within five calendar days after delivery. Keep the product, outer carton, shipping label and all packing materials, and provide clear photographs so that AMIKON can review the issue and, where applicable, submit a carrier claim.

Can I return a non-defective product?
No. AMIKON does not accept non-defective returns because the customer ordered the wrong item, cancelled a project, changed its requirements or no longer needs the product. This restriction does not affect an approved warranty claim or a verified AMIKON shipping error.

Does a Factory New product include the manufacturer’s warranty?
No. AMIKON provides its own limited warranty. Original manufacturer warranties and manufacturer technical support are not provided, including for products described as Factory New.

Does repair or replacement restart the warranty period?
No. A repaired or replacement product remains covered only for the unexpired portion of the original order’s 12-month warranty period.

Are labor and downtime costs covered?
No. To the extent permitted by applicable law, AMIKON’s liability is limited to the amount paid for the affected product. Installation, removal, reinstallation, labor, production loss, downtime and other indirect or consequential losses are not covered.

Warranty Support
Email: info@amikon.cn
Phone / WhatsApp: +86-18020776786
Please include your order number and complete part number when contacting us.