Warranty Policy

Unless otherwise stated in the product description, written quotation or invoice, products supplied by AMIKON include a one-year limited warranty from the date of shipment.
This is an AMIKON warranty. An original manufacturer’s warranty only applies when it is expressly confirmed in writing before the order.

Frequently Asked Questions

What does the warranty cover?
The warranty covers functional defects that occur during normal and intended use. The product must match the condition and specifications confirmed in the written quotation or order confirmation.

After evaluation, AMIKON may, depending on availability:
• Repair the product
• Provide a replacement
• Refund the purchase price of the affected product
The available remedy will be confirmed after the product and claim information have been reviewed.

What is not covered?

The warranty does not cover damage or failure caused by:
• Incorrect installation or wiring
• Misuse, negligence or improper storage
• Power surges, unsuitable voltage or environmental conditions
• Accident or shipping damage not reported promptly
• Unauthorized repair, modification or testing
• Removed or altered serial numbers or warranty labels
• Normal wear, consumable components or batteries
• Firmware, software or system compatibility not confirmed in writing before purchase

How do I submit a warranty claim?

Email info@amikon.cn and provide:
• Order or invoice number
• Manufacturer and part number
• Serial number
• Description of the fault
• Photos or video showing the problem
• Installation and operating information, where relevant
Do not return a product before receiving a Return Authorization Number (RA#).

How quickly must I return a defective product?
Unless otherwise stated in the Return Authorization, the product must be dispatched within seven calendar days after the RA# is issued.

Who pays the warranty return shipping?
For approved warranty claims, AMIKON will normally provide or approve the return shipping method. Unauthorized or expedited shipping costs may not be reimbursed.

Does a Factory New product include the manufacturer’s warranty?
Not automatically. Because AMIKON supplies products through an independent global supply network, the original manufacturer’s warranty may not apply. Any manufacturer warranty must be confirmed in writing before purchase.

Are labor and downtime costs covered?
No. To the extent permitted by applicable law, AMIKON’s liability is limited to the amount paid for the affected product. Installation costs, labor, production loss, downtime and other indirect losses are not covered.

Warranty Support
Email: info@amikon.cn
Phone / WhatsApp: +86-18020776786
Please include your order number and part number when contacting us.

Warranty Policy

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