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- AMIKON / SUPPORT CENTRE

Find answers first Then find your part

Every hour of downtime costs money. Here you’ll find practical answers to 65 common questions from purchasing teams, maintenance engineers and resellers, covering availability, lead times, product verification, payment, shipping, warranty and customs clearance. Can’t find the answer you need? Send us the exact part number.
  • Fastest route

    Request a Part Quote

    Initial response within 30 minutes during business hours
  • Breakdown line

    +86 18020776786

    For urgent breakdowns, call us first
  • Email

    info@amikon.cn

    Include a nameplate photo for faster identification
  • Self-serve

    Browse All FAQ Categories

    Orders, quality, payment, shipping and after-sales support
- Support for your role

Looking for a part or a long-term supply partner?

Purchasing teams need compliance and payment terms. Engineers need a part that fits and works. Resellers need reliable lead times and room for a margin. Choose your role to see the support that matters to you.
01 Procurement 02 Engineering & Maintenance 03 Distributors & Resellers
  • Clear Quotes. Faster Approvals.

    Send us the manufacturer, complete part number, quantity and delivery country. We’ll provide an order-specific quotation covering product condition, availability, lead time, price, payment terms, warranty and shipping options—giving your purchasing team the information needed to review the offer, complete supplier approval and place the order with confidence.
    30,000+
    Automation Spares in Stock
    200+
    Brands Sourced
    166+
    Countries Served

    Can we add AMIKON to our approved supplier list?

    Yes. We can provide our business licence, ISO 9001:2015 certificate, bank details, trade references and tax information with your quote, and help complete your supplier assessment forms.
    Dedicated support. Clear communication. Confident sourcing
  • Find the Right Part.

    When a critical automation component fails, every hour matters. Send us the complete part number, nameplate photo or installed revision, and we’ll help check the identifying details, locate available supply and confirm condition, lead time and available documentation before order—so your team can make a faster, better-informed replacement decision.
    ≤30 min
    Initial Enquiry Response
    Pre-shipment
    Check & Inspection
    12 Months
    Amikon Warranty

    Can you help identify the right replacement part?

    Yes. Send a nameplate photo, a photo of the rack slot or a brief fault description. Our engineering support team will identify an exact match or explain differences between replacement versions, such as interfaces, firmware and backplane compatibility.
    Dedicated support. Clear communication. Confident sourcing
  • Supply with Confidence.

    Respond quickly to customer demand with reliable access to current, obsolete and hard-to-find automation parts. We support multi-line RFQs with volume pricing, neutral packing and direct shipping by agreement. Product condition, availability, lead time and warranty terms are confirmed before order, helping you protect your margin and customer relationship.
    Volume Pricing
    Based on order quantity
    Neutral Packing
    Available upon request
    Direct Shipping
    To your customer by agreement

    Can I pass your 12-month warranty on to my customer?

    Yes. The warranty stays with the part, regardless of who purchased it. During the warranty period, end users can make a claim through you or contact us directly.
    Dedicated support. Clear communication. Confident sourcing
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- Frequently Asked Questions

Browse Answers by Category

Find the information you need before and after ordering—from supplier qualification and product verification to payment, shipping, warranty and returns.
  • 01Supplier Qualification

    8
    What type of supplier is Amikon?
    Amikon Limited is an independent supplier of industrial automation parts, including current, discontinued and hard-to-find items. We do not represent the manufacturers shown on our website; all brand names and trademarks belong to their respective owners.
    Is Amikon an authorised distributor?
    Amikon is an independent supplier and is not authorised by or affiliated with the manufacturers shown on this website. Each quotation clearly states the product condition and applicable warranty; please advise us if authorised-channel documents are required.
    Where is Amikon located and where will the goods ship from?
    Amikon is registered in Xiamen, Fujian, China. The actual shipping origin depends on the stock allocated to your order; the quotation or pro forma invoice will state the supply location, Incoterm and applicable pickup address.
  • 02Enquiries and Orders

    9
    How do I submit an enquiry to Amikon?
    Use the website enquiry form or email info@amikon.cn. Include the complete part number, quantity, delivery country or postcode and required date so we can verify availability, condition, lead time and freight without avoidable follow-up.
    What information should I include with my enquiry?
    Please provide the manufacturer, complete part number with all suffixes, quantity, delivery location and required date. For replacement, revision-matching or line-down enquiries, also attach nameplate photos, hardware or firmware revision, the installed part number and a brief fault description.
    Can I enquire for several part numbers at once?
    Yes. A spreadsheet showing brand, complete part number, quantity, target date, required condition and certificate requirements is preferred. We will review each line and clearly mark any no-quote item, pending point or proposed alternative in one quotation.
  • 03Stock and Lead Times

    8
    What is the difference between In Stock and Available?
    In Stock means the item is physically held in an Amikon warehouse. Available means it can be sourced from a verified channel subject to supplier confirmation and lead time; the quotation will state the status that applies to your order.
    Can I enquire for a part that is not shown on the website?
    Yes. The website does not represent every item we may be able to supply. Send the complete part number and quantity and we will respond clearly whether it is in stock, sourceable, pending confirmation or unavailable.
    How can I confirm that the quoted quantity is physically in the Xiamen warehouse?
    Only a quotation stating Xiamen warehouse In Stock confirms that the quoted quantity has been verified there. Current photos or video inspection can be provided, subject to final stock-allocation confirmation before payment.
  • 04Product Verification

    8
    Does the quoted item match my requested specification without deviation?
    Our quotation will identify the manufacturer, complete part number, suffix, configuration and confirmed hardware revision. Any difference or proposed alternative will be stated separately, and no different model, revision or condition will be supplied without your written approval.
    How does Amikon describe product condition?
    The quotation uses a defined condition such as Factory New, New Surplus, New Sealed, New Open Box, New Without Original Packaging or Used Refurbished. Product condition and packaging are confirmed separately so surplus, opened or refurbished items are not described simply as new.
    Are the quoted items brand-new genuine and supplied in original packaging?
    The exact condition and packaging for this offer are stated in the quotation, for example factory-new sealed, new surplus, opened original packaging or repacked. We will not supply a used, refurbished, substitute or aftermarket item as factory-new sealed without clear written disclosure and your approval.
  • 05Quality and Certificates

    8
    How does Amikon verify product authenticity?
    We review the available nameplate, serial label, packaging, physical condition and supply documentation for the offered item. The evidence available for the exact order will be stated before purchase; a website image or logo alone is not treated as proof of authenticity.
    Are all products power-tested before dispatch?
    No, this is not a blanket commitment. Inspection and testing depend on the product type, condition and available test setup; the quotation will state whether the scope is visual inspection, functional testing, third-party inspection or existing evidence only.
    Can we arrange an on-site or third-party inspection before dispatch?
    Yes, this can be arranged case by case. The inspection location, scope, timing and any applicable cost must be agreed in advance.
  • 06Pricing and Payment

    8
    Why are prices not shown on the website?
    Prices for obsolete and surplus automation parts vary with source, condition, quantity and availability. Send the complete part number, quantity and delivery location and we will quote the current workable price, condition, availability and lead time.
    Can you offer a discount or distributor price?
    We can review the price against quantity, repeat demand, payment timing and expected purchase-order date. Send your target price and expected order date and we will confirm the best workable offer without basing a fixed discount on unconfirmed future volume.
    What are Amikon's standard payment terms?
    Full cleared payment is required before order processing and release. Amikon does not offer credit, deferred payment or payment after delivery unless a separate written agreement has been approved by both parties.
  • 07Shipping and Customs

    8
    Can you provide packed weight and dimensions?
    Yes. We can provide the packed dimensions and gross weight for each item or the complete shipment. Figures issued before final packing will be marked as estimates and updated after packing is completed.
    Can you include freight in the quotation?
    Yes. Send the complete delivery address, postcode, contact name and phone number. We will calculate freight for the confirmed quantity, weight, service and Incoterm and issue a revised quotation showing the freight charge separately.
    Can you use our nominated carrier or courier account?
    This can be arranged case by case. Amikon normally uses DHL and may also use FedEx, UPS, TNT, air freight or sea freight depending on the route and cargo; provide courier-account authorisation and instructions before order if your account is to be used.
  • 08Warranty and Returns

    8
    What warranty does Amikon provide and can you issue a warranty letter?
    Unless the quotation or invoice states otherwise, Amikon provides a 12-month limited warranty from the shipment date. We can issue an Amikon warranty confirmation for the exact order stating the issuer, period, start date and applicable scope.
    What does the limited warranty cover and exclude?
    The limited warranty covers functional defects confirmed by evaluation and items that do not match the condition or specification stated in writing. Incorrect installation or wiring, misuse, unsuitable power or environment, late reporting of transit damage, unauthorised repair, altered labels or serials and consumables or batteries are normally excluded.
    Is this an OEM international warranty and can it be transferred to my customer?
    No, unless expressly stated in the quotation. The standard 12-month limited warranty is issued by Amikon to the direct buyer; it is not an OEM or international manufacturer warranty and cannot be transferred by a distributor to its end customer.
Customer Visit / Indonesia

72 hours

From model confirmation to power-up at the factory
On-site product inspection · Functional testing · One-stop sourcing
- Real Delivery

Verified On Site. Dispatched in 72 Hours.

An Indonesian customer visited AMIKON to verify the complete order before shipment. Every model number was matched to the approved order list, while product condition, packaging and functional performance were checked in the customer's presence. After approval, the shipment reached the customer’s plant within 72 hours.

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