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AMIKONG EXCESS CONTROL SYSTEM PARTS
Specializing In:Automation Spares(DCS, PLC, CNC) Servo Drives HMI Power supplies Controllers
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      - Support Center

      Shipping and Customs

      Get answers about packing, shipping methods, courier accounts, freight charges, tracking, customs documents, duties and the responsibilities agreed for international delivery.
      This category only All 65 questions
      8 questions
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      • 01
        Can you provide packed weight and dimensions?
        Yes. We can provide the packed dimensions and gross weight for each item or the complete shipment. Figures issued before final packing will be marked as estimates and updated after packing is completed.
      • 02
        Can you include freight in the quotation?
        Yes. Send the complete delivery address, postcode, contact name and phone number. We will calculate freight for the confirmed quantity, weight, service and Incoterm and issue a revised quotation showing the freight charge separately.
      • 03
        Can you use our nominated carrier or courier account?
        This can be arranged case by case. Amikon normally uses DHL and may also use FedEx, UPS, TNT, air freight or sea freight depending on the route and cargo; provide courier-account authorisation and instructions before order if your account is to be used.
      • 04
        Can you use neutral packing or ship directly to our end user?
        Neutral packing and direct shipment can be agreed in writing before order. Legally required shipper, exporter, importer, product-description and customs information cannot be concealed or misstated; consignee details, accompanying documents and branding instructions must be approved before dispatch.
      • 05
        How long will delivery take and how can I track it?
        We state processing time and carrier transit time separately. Transit depends on destination, service, flight schedules and customs and is not an absolute delivery guarantee; the tracking number and carrier link are provided after collection.
      • 06
        Can you quote on an EXW DAP or DDP basis?
        These terms can be evaluated for the named place. An EXW quotation will state the order-specific pickup address; DAP normally excludes import clearance and taxes; DDP is confirmed case by case after destination, product and compliance review and includes those responsibilities only when DDP is expressly stated in writing.
      • 07
        How are duties import tax HS code and customs documents confirmed?
        Unless a written DDP quotation states otherwise, the consignee or importer normally pays duty, import VAT or GST, brokerage and local clearance charges. Amikon will provide a proposed HS code, verified country of origin, commercial invoice and packing list for the exact item; the invoice states the actual transaction value, while final local classification and charges remain with the importer and customs broker.
      • 08
        Can battery-containing or transport-restricted items be shipped?
        The product, battery type, carrier rules, route and destination requirements must be reviewed first. A special service, additional documents or charges may apply and affect transit time; a battery will be removed only when technically suitable and approved by the buyer in writing.
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      Please review these policies before ordering. Product condition, availability, payment, delivery, warranty and return terms for your specific purchase will be confirmed in the quotation or order confirmation.
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      • - Enquiries & Orders

        How do I submit a parts enquiry?

        Use the enquiry form on the right, click “Fast Quote” on a product page, or email info@amikon.cn directly. Providing the complete part number, quantity and destination helps us quote faster.
      • - Enquiries & Orders

        How long is a quotation valid?

        Our standard quotation validity is 30 days unless a different period is stated for a special item. Validity does not reserve stock, so quantity, price and allocation remain subject to reconfirmation before payment.
      • - Stock & Lead Times

        Can you source parts not listed on the website?

        In most cases, yes. The website shows only part of our stocked inventory. We can also search our global sourcing network and surplus stock channels. Send us the exact part number and we will confirm availability.