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AMIKONG EXCESS CONTROL SYSTEM PARTS
Specializing In:Automation Spares(DCS, PLC, CNC) Servo Drives HMI Power supplies Controllers
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      - Support Center

      Warranty and Returns

      Understand the one-year Amikon warranty, what it covers and excludes, and how to request return authorisation, submit a claim and receive an available remedy.
      This category only All 65 questions
      8 questions
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      • 01
        What warranty does Amikon provide and can you issue a warranty letter?
        Unless the quotation or invoice states otherwise, Amikon provides a 12-month limited warranty from the shipment date. We can issue an Amikon warranty confirmation for the exact order stating the issuer, period, start date and applicable scope.
      • 02
        What does the limited warranty cover and exclude?
        The limited warranty covers functional defects confirmed by evaluation and items that do not match the condition or specification stated in writing. Incorrect installation or wiring, misuse, unsuitable power or environment, late reporting of transit damage, unauthorised repair, altered labels or serials and consumables or batteries are normally excluded.
      • 03
        Is this an OEM international warranty and can it be transferred to my customer?
        No, unless expressly stated in the quotation. The standard 12-month limited warranty is issued by Amikon to the direct buyer; it is not an OEM or international manufacturer warranty and cannot be transferred by a distributor to its end customer.
      • 04
        What should I do if the item does not work after installation?
        Stop using the item if continued operation may be unsafe, then check the OEM instructions, power, wiring, configuration and revision match. If the issue remains, contact Amikon before further disassembly or repair and submit the evidence for warranty evaluation.
      • 05
        How do I start a return refund or warranty claim?
        Provide the order or invoice number, complete part number, serial number, fault description and clear photos or video, then obtain Return Authorisation before shipping anything. An approved return must follow the specified address, deadline, packing and shipping method.
      • 06
        Can a faulty item be replaced or refunded immediately?
        The item normally must be returned and evaluated before replacement or refund is approved. Amikon will confirm the remedy in writing based on stock, the evaluation result and applicable terms; advance replacement before return or assessment is not guaranteed.
      • 07
        Can I return a working item that is no longer required?
        A non-warranty return may be requested within 14 calendar days of delivery, subject to prior approval. The item must be unused, uninstalled and in the same condition, including packaging, labels, accessories and serials; approved returns are normally subject to a 20% restocking fee, excluding special-source, custom, final-sale and other non-returnable items.
      • 08
        What should I do if the item is wrong or damaged in transit?
        Do not install the item. Keep all packaging and send clear photos of the outer carton, shipping label, product label, serial number and damage; we will review the order and transit evidence and issue written instructions for the carrier claim, return, replacement or refund, with responsibility and cost determined by the verified facts and order terms.
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      Please review these policies before ordering. Product condition, availability, payment, delivery, warranty and return terms for your specific purchase will be confirmed in the quotation or order confirmation.
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      • - Enquiries & Orders

        How do I submit a parts enquiry?

        Use the enquiry form on the right, click “Fast Quote” on a product page, or email info@amikon.cn directly. Providing the complete part number, quantity and destination helps us quote faster.
      • - Enquiries & Orders

        How long is a quotation valid?

        Our standard quotation validity is 30 days unless a different period is stated for a special item. Validity does not reserve stock, so quantity, price and allocation remain subject to reconfirmation before payment.
      • - Stock & Lead Times

        Can you source parts not listed on the website?

        In most cases, yes. The website shows only part of our stocked inventory. We can also search our global sourcing network and surplus stock channels. Send us the exact part number and we will confirm availability.