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- Support Center

Enquiries and Orders

See how to submit a single-part enquiry or multi-line RFQ, what information to provide, how quotations are prepared and how an order is confirmed.
9 questions
  • 01
    How do I submit an enquiry to Amikon?
    Use the website enquiry form or email info@amikon.cn. Include the complete part number, quantity, delivery country or postcode and required date so we can verify availability, condition, lead time and freight without avoidable follow-up.
  • 02
    What information should I include with my enquiry?
    Please provide the manufacturer, complete part number with all suffixes, quantity, delivery location and required date. For replacement, revision-matching or line-down enquiries, also attach nameplate photos, hardware or firmware revision, the installed part number and a brief fault description.
  • 03
    Can I enquire for several part numbers at once?
    Yes. A spreadsheet showing brand, complete part number, quantity, target date, required condition and certificate requirements is preferred. We will review each line and clearly mark any no-quote item, pending point or proposed alternative in one quotation.
  • 04
    How quickly will I receive a quotation?
    We respond as quickly as possible and prioritise clearly identified line-down requirements. Quotation time depends on stock location, condition, certificates and shipping requirements; your sales contact will acknowledge the enquiry and advise the expected response time rather than promise one fixed turnaround for every item.
  • 05
    How long is an Amikon quotation valid?
    Our standard quotation validity is 30 days unless a different period is stated for a special item. Validity does not reserve stock, so quantity, price and allocation remain subject to reconfirmation before payment.
  • 06
    How do I place an order using a purchase order?
    Send your purchase order with the complete part numbers, quantities, prices, condition, billing and delivery details and Incoterm. After review, Amikon will issue a pro forma invoice; acceptance of a purchase order is administrative and does not create credit or deferred-payment terms.
  • 07
    Can an order be cancelled or changed?
    An order cannot be cancelled once payment has been received. Any change requested before payment must be reviewed for stock, price, lead time and documentation and is valid only after written confirmation from Amikon.
  • 08
    Do you support annual purchases blanket orders or scheduled deliveries?
    Blanket purchase orders, annual arrangements and scheduled deliveries can be evaluated against quantity, release schedule and payment terms. A written agreement will define stock reservation, price validity, release dates, payment and the treatment of uncalled quantities.
  • 09
    Can I offer surplus automation stock to Amikon?
    Yes, on a case-by-case basis. Send the complete part numbers, quantities, condition, stock location and clear photos; Amikon will issue a written offer or decline after review, and no purchase commitment exists until the written offer is accepted.

Can't find the answer?

Please send over the model number; We will provide the price and lead time within 30 mins during business hours. For machine-down situations, please call directly.
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Browse Relevant Policies

Please review these policies before ordering. Product condition, availability, payment, delivery, warranty and return terms for your specific purchase will be confirmed in the quotation or order confirmation.
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People who have viewed this category will also ask

  • - Enquiries & Orders

    How do I submit a parts enquiry?

    Use the enquiry form on the right, click “Fast Quote” on a product page, or email info@amikon.cn directly. Providing the complete part number, quantity and destination helps us quote faster.
  • - Enquiries & Orders

    How long is a quotation valid?

    Our standard quotation validity is 30 days unless a different period is stated for a special item. Validity does not reserve stock, so quantity, price and allocation remain subject to reconfirmation before payment.
  • - Stock & Lead Times

    Can you source parts not listed on the website?

    In most cases, yes. The website shows only part of our stocked inventory. We can also search our global sourcing network and surplus stock channels. Send us the exact part number and we will confirm availability.