Return Policy

Last Updated: July 21, 2026
Contact AMIKON before returning any product. All returns require an approved Return Authorization Number (RA#). Products returned without authorization may be refused or delayed.

Frequently Asked Questions

Can I return a non-defective product?
You may request a non-warranty return within 14 calendar days after delivery.
The product must be unused, uninstalled and returned in the same condition in which it was supplied, including packaging, labels, accessories and serial numbers.

Is there a restocking fee?
Unless otherwise stated, approved non-warranty returns are subject to a 20% restocking and handling fee.
The fee does not apply when AMIKON supplied the wrong product or confirms a valid warranty defect.

Which products may not be returnable?

Returns may not be accepted for:
• Installed, used, modified or damaged products
• Products with missing or altered serial numbers
• Incomplete products or missing accessories
• Special-order, customized or final-sale products
• Software, licenses or firmware-related items
• Products damaged by incorrect installation or storage
• Factory New products rejected by the original supplier’s return policy
Any special return restriction should be stated in the quotation or order confirmation.

What if I receive the wrong product?
Contact us immediately with the order number, part number, shipping label and clear photos. After verification, AMIKON will provide return or replacement instructions.

What if the shipment is damaged?
Keep the product, shipping carton and all packaging materials. Send us photos of the product, outer carton, shipping label and visible damage as soon as possible so that a carrier claim can be opened.

How do I obtain an RA number?
Email info@amikon.cn with:
• Order or invoice number
• Part number and serial number
• Reason for return
• Photos of the product and packaging
• Details of any fault or damage
Wait for the RA# and return address before shipping the product.

Where should I send the return?
Send the product only to the return address stated in the RA instructions. Do not return products to the website contact address unless specifically instructed.

Who pays return shipping?
For non-warranty returns, the customer is responsible for return shipping and related charges.
For a verified AMIKON error or approved warranty claim, AMIKON will provide or approve the shipping method.

When will I receive my refund?
Approved refunds are processed after the returned product has been received and inspected. Applicable restocking fees, missing-item costs and non-refundable shipping charges may be deducted.
Refunds are normally returned to the original payment method.

Return Support
Email: info@amikon.cn
Phone / WhatsApp: +86-18020776786
Do not ship a return until you receive an RA number.

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