Email Marketing Policy

AMIKON Email Marketing Policy
AMIKON sends product, service, and industry-related marketing emails only where legally permitted. We identify ourselves, use accurate sender and subject information, and provide a clear way to unsubscribe. Marketing preferences do not prevent essential quotation, order, payment, shipping, warranty, return, security, or customer-service communications.

Scope
This Email Marketing Policy applies to newsletters, product and stock-availability updates, service announcements, promotions, industry information, and similar commercial emails sent by or on behalf of AMIKON. It explains how recipients are added, what we send, how email engagement may be measured, and how recipients can unsubscribe or exercise privacy rights.

How We Obtain Email Addresses

We may receive a business email address when a person:
• Subscribes to a AMIKON newsletter, product alert, or marketing list;
• Requests a quotation, product information, sourcing assistance, or customer support and separately agrees to relevant marketing where consent is required;
• Becomes a customer or business contact and marketing to that contact is permitted by applicable law;
• Provides contact details at a trade event, meeting, or other business interaction and asks for or reasonably expects the specific follow-up; or
• Is referred to us and then confirms that AMIKON may send marketing communications.
A publicly available email address is not, by itself, treated as unlimited permission to send marketing. We do not intentionally use unlawfully harvested, deceptively obtained, or non-compliant email lists.

Consent and Other Lawful Grounds
Where consent or a recipient's request is required, AMIKON will seek that consent or request before sending marketing email and will keep an appropriate record. Consent is voluntary and is not a condition of purchasing products or receiving an ordinary quotation.
In jurisdictions that allow business-to-business marketing based on an existing customer relationship or another lawful ground, we may send relevant communications after considering the recipient's reasonable expectations and privacy interests. We will still provide a simple way to object. We do not rely on an existing relationship where local electronic-marketing rules require prior consent.

What Marketing Emails May Include
• Newsletters and industrial automation market information;
• Product availability, stock, lead-time, replacement, and discontinued-part sourcing updates;
• Information about repair, exchange, warranty, logistics, and related services;
• New products, supplier or service developments, and event information;
• Relevant promotions or commercial offers; and
• Requests for feedback about our website, products, or service.

Marketing Emails and Essential Service Emails
Marketing emails are optional. Essential service emails are sent to respond to a request or administer an existing business relationship and may include quotation responses, order confirmations, payment verification, shipping and tracking notices, warranty or return communications, product-safety notices, account-security messages, and replies from customer service.
Unsubscribing from marketing does not stop these necessary non-marketing communications. We will not disguise a promotional email as a transactional or service message.
Sender Identity and Content Standards
AMIKON marketing emails will use accurate sender, reply-to, routing, and subject information. They will identify AMIKON, describe their commercial nature where required, and include a working unsubscribe method. Emails will also contain the sender identification and contact details required by applicable law, including a valid postal address where required.
We do not intentionally use false or misleading headers, deceptive subject lines, concealed sender identities, or an unsubscribe process designed to prevent a valid request.

Frequency and Relevance 

Email frequency varies according to the recipient's selections, product interests, business relationship, and the availability of relevant information. We do not guarantee a fixed schedule. We aim to keep marketing proportionate and relevant to industrial automation customers and  contacts.

How to Unsubscribe or Object
A recipient may unsubscribe at any time by using the unsubscribe link in a marketing email, replying with a clear request such as "Unsubscribe," or contacting info@amikon.cn. No fee is charged and the recipient does not need to provide a reason.
After an opt-out, we may retain the minimum email address and suppression record needed to ensure that the address is not accidentally re-added. A suppression record is not used to send new marketing.

Email Analytics and Tracking
Where legally permitted, marketing emails may contain unique links or small tracking pixels that help us understand delivery, opens, clicks, device or browser type, approximate location derived from an IP address, and interactions with linked website pages. We use this information to measure performance, reduce irrelevant messages, maintain security, and improve content.

Service Providers and International Processing 

We may use email-delivery platforms, customer relationship management systems, hosting providers, security providers, and analytics services to operate email communications. These providers may process email addresses, subscription records, delivery data, and engagement information only for authorized purposes and subject to appropriate confidentiality, security, and data-protection requirements.
Because AMIKON serves international customers, relevant information may be processed across borders. We apply legally required notices, contractual measures, consents, or other safeguards for an international transfer where applicable.

Retention and Privacy Rights 

We retain subscription and consent records, campaign history, engagement information, and suppression records only for as long as reasonably necessary for the purposes described in this policy, to comply with law, resolve disputes, demonstrate compliance, and honour marketing objections. Subject to applicable law, a recipient may request access to or correction or deletion of personal information, withdraw consent, or object to direct marketing and certain processing. Requests may be sent to info@amikon.cn. We may take reasonable steps to verify identity before completing a privacy request.

Security and Fraud Prevention
AMIKON accepts payment only by bank wire transfer in the invoiced currency: RMB/CNY, GBP, EUR, or USD. A marketing email will not be used to demand payment, request passwords, or announce an unverified change of bank account.

Children

Policy Changes and Contact
We may update this policy to reflect changes in our email practices, technology, or legal obligations. The revised version applies from the last-updated date shown on the page. Material changes will be communicated where required by law.
Questions, complaints, unsubscribe requests, and privacy requests may be sent to info@amikon.cn or discussed by phone or WhatsApp at +86 180 2077 6786.

Frequently Asked Questions

Why am I receiving a marketing email from AMIKON?
You may have subscribed, requested relevant information, agreed during a business interaction, or have an existing business relationship in a jurisdiction where the communication is permitted. If you do not want marketing, use the unsubscribe link or contact us.

Does AMIKON buy or scrape email lists?
We do not intentionally use unlawfully harvested, deceptively obtained, or non-compliant lists. A publicly listed business email address is not treated as unlimited marketing permission.

How do I unsubscribe?
Use the unsubscribe link in the email, reply with a clear request such as "Unsubscribe," or email info@amikon.cn from the address you want removed.

How long does an unsubscribe request take? 

We process valid requests promptly and, as an operational standard, no later than 10 business days. Messages already queued before processing may still arrive.

Will I still receive quotation or order emails after unsubscribing?
Yes, when needed to answer your request or administer an order. Quotations, payment verification, shipping, tracking, warranty, return, security, and customer-service messages are not marketing subscriptions.

Can I choose only certain types of marketing email?
If a preference option is available in the email, you may select the topics you want. You may also contact us, and we will apply a category preference where our systems reasonably support it.

What should I do if the unsubscribe link does not work?
Reply to the email with "Unsubscribe" or send your request to info@amikon.cn. Include the email address receiving the messages if it is different from the address you use to contact us.

Can I subscribe again after opting out?
Yes. Submit a new subscription request or contact us. We may ask you to confirm the request so that an address is not re-added by mistake.

Do AMIKON emails use tracking pixels or tracked links?
They may, where legally permitted, to measure delivery, opens, clicks, security, and content relevance. You can block remote images, adjust email privacy settings, or unsubscribe.

How often will AMIKON send marketing emails?
Frequency varies and there is no fixed schedule. It depends on your preferences, product interests, business relationship, and whether we have relevant industrial automation information.

How can I check whether an email or payment request is genuine?
Do not rely on contact details found only in a suspicious email. Verify through https://www.amikong.com/ or call or message +86 180 2077 6786. AMIKON accepts only bank wire transfer in RMB/CNY, GBP, EUR, or USD and does not announce an unverified bank-account change through marketing email.

How can I request access, correction, or deletion of my information?

Email info@amikon.cn with the request and the relevant email address. We may verify your identity, and we will respond according to the rights and deadlines provided by applicable law.

Contact

Company / Brand: Amikon Limited
Email: info@amikon.cn
Phone / WhatsApp: +86 180 2077 6786
Address: 32D Guomao Building, No. 388 Hubin South Road, Siming District, Xiamen, Fujian, China
Website: https://www.amikong.com/